Privacy Policy
This Privacy Policy explains what personal data q10 inc collects when you use this platform, why we collect it, and what choices you have.
Who we are
This platform is operated by q10 inc, the real postal address. If you have questions about this policy or how your data is handled, please use our contact form.
What we collect
Account details (username, email, password); profile information you provide (name, sex, about-me text, profile and gallery photos); birth data (date, time, and place of birth) used to generate your astrological chart and compatibility matches; messages you exchange with other users; and technical data such as your IP address and login history, used for security purposes.
Product analytics
We keep a short-term, aggregated record of which features are used in the app, to help us improve it. This record is linked only to an internal account identifier, is never shared with third parties, and raw entries are deleted on a rolling 90-day basis. Aggregated totals that do not identify anyone may be kept longer.
Age requirement
This platform is for adults only. We require a verified birthdate showing you are at least 18 years old before you can access matching, messaging, or have a visible public profile. Accounts with a birthdate on file indicating the account holder is under 18 are suspended pending manual review.
Sensitive profile data
Worth a close readYour sex, and who you are looking for, are used to power matching and search. We ask for your separate, explicit consent before this data is used for that purpose — you can decline, which limits matching/search features without blocking your account outright.
How long we keep your data
Deactivating your account keeps your data for 30 days in case you change your mind, then it is permanently and completely erased — including your account, uploaded photos, and messages. Choosing "Delete Forever" erases everything immediately. A record that you gave or withdrew consent (not your profile data) is kept afterward as an accountability record, as described below. Messages sent through our contact form are kept for 24 months after your request is resolved, so we can follow up and keep a record for safety and legal matters.
Consent records
We keep a log of consent decisions (Terms acceptance, sensitive-data consent, marketing opt-in/opt-out) including the date and the IP address the decision was made from, so we can demonstrate compliance if required. This log is not deleted when your account is deleted, since it documents our own compliance rather than being profile data about you — a de-identified record tied to your email (not readable on its own) may also be kept so that if you create a new account later, your prior consent choices can be recognized.
Security
We use HTTPS encryption for all traffic to this site. We do not record your raw email address or IP address in our diagnostic logs.
Third parties we work with
We share limited data with a small number of third-party service providers who help us operate this platform (payment processing, email delivery, bot protection, and location services). See our sub-processor list for the full, current list and what each one receives.
Marketing emails
We do not send marketing or reminder emails unless you explicitly opt in. You can opt out at any time from your account settings or via the unsubscribe link in any marketing email.
Your rights
You can access, correct, or delete your data at any time from your account settings. You can also pause matching without deactivating your account, and control your consent choices independently.
Contact us
For any question about this policy or your data, please use our contact form.